1.6.4 Prices

All prices on the Website can be displayed in Swiss Francs (CHF), in Euros (EUR) and in United States Dollar (USD). Currencies can be changed in the tab which is located in the right upper corner of the footer. All prices include Swiss VAT (7,7 % of the total price). Currently Samsares doesn’t offer VAT exempt purchases meaning a deduction of the Swiss VAT from the purchase price. Retail prices depend on the prices of materials and services and are subject to change at any time. All prices displayed on the Website at any moment of time are final. 

1.7 ORDERING PROCEDURES

1.7.1 Creating a customer’s account

To place an order, the User must have a customer’s account on the Website. A User who creates a customer’s account on the Website becomes a Customer.

To access an existing customer’s account or create a new customer’s account the Customer should click on the person’s icon on the top right corner of the screen. 

To create a new customer’s account the Customer should fill a valid email address into the box marked as ”NEW CUSTOMERS” and click ”Register”. A ”my account” page will open and an email confirming new account registration will be sent to the email address provided by the Customer during registration. If the registration confirmation email is not received, the Customer should check the spam folder. The Customer should first create a new password by clicking the link provided in the new account registration email. The password can be later changed in the ”My account” page by clicking on the ”Account details” directory. After registration the Customer may fill ”My account” page with personal information, shipping and billing addresses and payment methods to speed up the checkout process in the future. 

It is Customer’s responsibility to provide a valid email address and create a secure password for the account. The first part of Customer’s email address will be used as the username for the Customer’s account. The username and the password are strictly personal and should not be shared with others.  

1.7.2 Selecting Products

The Customer selects the desired Products and places them to the basket by clicking on ”Add to Cart” button. Rings and bracelets must be selected in their correct size. To help the Customer choose the correct size, Samsares has created size guides which are available on every Product page. The products placed in the basket are not reserved until the full checkout process has been completed.

1.7.3 Checking out

Once ready to check out, the Customer must click on the shopping bag icon at the top right corner of the screen and all the Products which were selected to purchase will be displayed. The Customer can review the contents of the cart by clicking on the ”View cart” button. The Customer must check the content of the basket before proceeding to checkout. After clicking ”Proceed to Checkout” button a page will be displayed with the summary of the selected Products, their prices, payment options, as well as boxes to fill billing and shipping information. The Customer must enter the shipping address, the billing address and select the desired payment method. Samsares cannot be held liable for any mistakes made by entering the shipping address and other information during the checkout process.

1.7.4 Customer’s confirmation of the order

Before placing order, the Customer must read the Website Terms and Conditions and click the box indicating that the Customer acknowledges and agrees to these Website Terms and Conditions. If the box is not clicked, the system will not allow to place the order on the Webpage. The Customer is responsible for reviewing all the details of the order before proceeding to payment. In case credit card is chosen as a payment method, the Customer can  confirm the order and initiate the payment by clicking on ”Place order” button. In case Paypal is chosen as a payment method, the Customer will be directed to the Paypal login page. After logging into the Customer’s Paypal account, the Customer can once more review the order before initiating the payment. 

1.7.5 Payment

A full payment must be made when ordering Products. Following payment methods are available:

– Credit cards ( Visa, MasterCard )

– Paypal 

The Customer must be the holder of the credit card or the Paypal account provided for payment. Samsares takes all reasonable measures to make the Website secure. All credit/debit card transactions on the Website are processed using Stripe, a secure online payment gateway that encrypts the card details in a secure host environment. The payment details will not be stored on Samsares servers. Once the payment is validated by the Customers bank, an order confirmation email with all order details will be sent to the email address provided by the Customer. Once the payment is received, the ordered Products will be prepared and shipped within 48 hours to the Customer’s selected destination. At this point, The Customer will receive a shipping confirmation email with the billing receipt and the order tracking number. If the order confirmation and the shipping confirmation emails are not received, the Customer should check the spam folder. It is recommended that the Customer saves and keeps a printed or digital copy of the order confirmation and the shipping confirmation. 

Items that are in stock will be prepared and handed over to our shipping partner within 1-3 days after receiving the payment. Items that are made to order will ship within 4-6 weeks after your payment is received. 

All shipped orders are insured during the time they are in transit to the shipping address specified by the Customer and can be tracked by clicking on the tracking number provided in the shipping confirmation email. Our partner offers an option of On Demand Delivery which enables the Customer to schedule the delivery time while the parcel is on its way. Delivery within Switzerland can take 1 to 2 working days after the parcel was shipped. Delivery to international destinations can take 5 to 7 working days after the parcel was shipped. 

Samsares takes great care to ensure that all orders are delivered within the indicated time period, but sometimes delays can occur due to unforeseen circumstances, local custom procedures or traffic disruptions. All deliveries beyond the above indicated delivery period are considered delays. In such delays occue, the Customer can execute the right of withdrawal after receiving the order and return it indicating delayed delivery as the reason for return. 

Since all our shipments are trackable, loss during delivery is very unlikely. However, due to unforeseen and unfortunate circumstances which are out of Samsares control, it can occur that the parcel will be lost or permanently damaged while in transit. In this case Samsares will cancel the order and issue a full refund. 

If the order could not be delivered to the recipient after multiple attempts, it will be considered as ”undeliverable parcel” and will be shipped back to our headquarters in Switzerland. In this case we will cancel the order and issue a refund, deducting the cost of shipping and return. 

1.7.7 Receiving

A signature is required at the time of receiving the parcel, at which point responsibility for the purchased goods passes to the recipient. On the same day the Customer will receive a delivery confirmation email.

Shortly after delivery the Customer should carefully examine the condition of the delivered order (including the packaging) and check whether the size, color of gold and gemstones of the delivered items correspond to the characteristics of the ordered items. If a wrong item/size/color of the Product was delivered, the Customer should contact the Customer Service to organize the replacement of the correct item. If the Products were delivered damaged, the Customer should send an email to the Customer Service within 7 working days after delivery, providing order number, photographs and description of all observed flaws. Damages reported later will not be treated as warranty case and will not be eligible for a refund or replacing.

The procedure of dealing with issues related to the delivery of damaged or wrong Products is described in the article 1.9 (Warranty).

1.7.8 Order cancellation

The Customer cannot cancel the order while the order is being processed or is being delivered to the specified shipping destination. Nevertheless, the Customer has a right of withdrawal from the purchase after receiving the order and can return the ordered Product(s) for up to 14 days after receiving the parcel without providing any reason. The returns procedure is described in the article no 1.8 (Returns and Exchanges).

Samsares reserves the right to cancel the order due to the following reasons:

– Ordered Product becomes unavailable

All orders are subject to inventory availability. Samsares takes great care to ensure that the actual levels of inventory match the information about availability of Products on the Website, but sometimes an error may occur. If the Product(s) become unavailable after the order is placed, the order will be cancelled and the Customer will receive an order cancellation email. The payment for the cancelled Product(s) will be immediately refunded.

– Payment has been refused

If the payment is refused or rejected by the issuing center, the order will be cancelled and the Customer will receive an order cancellation email. In this event the Customer could contact the Customer Service who might offer an alternative payment method.

– Suspicion of fraud or illegitimate purchase

Samsares offers Products for sale exclusively to the retail customers either for their personal use or as a present. Additionally, only Customers over the age of 18 can purchase Products on the Website. Samsares reserves the right to cancel any suspicious order at its own discretion.

– Loss or permanent damage of the order during delivery

Since all our shipments are trackable and we only use the best shipping agents, loss during delivery is very unlikely. However, due to unforeseen and unfortunate circumstances which are out of Samsares control, it may occur that the parcel will be lost or permanently damaged. In this case Samsares will cancel the order and issue a full refund.

– Undeliverable order

If the order could not be delivered to the recipient after multiple attempts, it will be considered as ”undeliverable parcel” and will be shipped back to our headquarters in Switzerland. In this case we will cancel the order and issue a refund, deducting the cost of shipping and return..

1.7.9 Errors while ordering

Samsares cannot be held liable for any mistakes which were made by the Customer when entering information or selecting options while registering new account, adding Products to the basket and checkout procedure. Should any errors occur, the purchase is considered final and valid. However, Samsares is always committed to the Customer’s satisfaction and will make every effort to find the best solution in case of an accidental error. If the Customer has provided a wrong shipping address and the Products were not yet dispatched, it is possible to change the shipping address by contacting the Customer Service. It is not possible to change the shipping address while the parcel is already in transit. If the Customer has provided a wrong shipping address and the Products were delivered to this address and received there, it is Customer’s responsibility to redeem these Products from the receiving party. If the parcel was not accepted by the recipient, it will be sent back to Samsares headquarters in Switzerland. In this event, Samsares will suspend the order and inform the Customer about the situation. If the Customer prefers to cancel the order, Samsares will do so and refund the price of the Product. The shipping and return cost will not be refunded. If the Customer prefers to keep the order and ship it to the right address, Samsares will do so. In this case, the new shipping costs will be calculated and charged to the Customer.

1.7.10 Retention of information about all orders

Information about all orders will be stored in Samsares system for 7 years from the last date of the Customer’s active use of Samsares services on the Website which requires disclosure of the Personal Data (f.e. creating a customer’s account, purchasing, subscribing to the newsletter, opening newsletter emails, contacting Customer Care or making a Submission). After this period, Customer’s account will be deactivated and Customer’s Personal Data will be permanently erased. All information about storing and processing Customers’ data is described in Article 2 (Privacy Policy).

1.8 RETURNS AND EXCHANGES

1.8.1 Returns

The Customer has the right to withdraw from the purchase and can return the purchased Products without providing any reason within 14 days of receiving the order. The return should be submitted by contacting Customer Service. After submitting a return request, the Customer will receive a returns request confirmation email with a returns authorization number and the returns form. Once the return is authorized, the Customer can proceed with shipping the package to the address provided in the returns form. The Customer is free to choose the courier for the shipping of the return package. While the returned package is in transit, it is under the Customer’s responsibility. Therefore we advise the Customer to choose a courier with a traceable and insured service. The cost of return must be paid by the Customer and will not be refunded. 

The items should be returned in their original packaging in unused condition. Personalized items are not eligible for returns. 

Once the returns package is received, the returned items will be reviewed and verified by our in-house team. If the Products were sent back in their original condition, we will make a full refund of the item’s price to the original payment method. The cost of local duties and taxes that were paid upon delivery will not be reimbursed. Refund payments will be processed within 5 working days. 

If the Products are returned with signs of wearing or damage, or if original packaging and accompanying materials (including all boxes, pouches, accessories, certificate of authenticity, labels, booklets, etc.) are missing, damaged, or incomplete, a full refund will not be authorized. In this case, we will notify the Customer that a partial refund is available. Alternatively, the Customer might choose to arrange the return of such items back to the Customer.  

If the purchased item was a present, the recipient cannot exercise the right to return the item and get a refund. This right is reserved exclusively to the Customer who has made the purchase.

1.8.2 Exchanges

We offer free exchanges of the purchased items within 14 days after the order is received. The Customer can exchange the size of the purchased item. Exchanges for the different items cannot be made. To create an exchange, the Customer should contact the Customer Service. If the desired color or size of the item is currently in stock, the exchange item will be sent to the Customer after the item from the initial order is returned in unused condition. We will pay the cost of returning the item from the initial order, the cost of shipping the exchanged item, and the local duties and taxes that may be incurred for the shipping of the exchanged item. 

1.9 WARRANTY

Samsares warrants that all Products purchased on this Website 

– comply with regulations of the Swiss law and specifications provided in the product descriptions;
– are free of material defects and workmanship errors;
– are delivered to the recipient in new and undamaged condition.

The warranty period is 24 months starting from the date of purchase which is indicated on the invoice. This warranty covers the following cases:
– when Products were delivered damaged ( in this case delivery damage must be claimed within 5 days after delivery ),
– when Products have manufacturing defects that might be hidden and appear later but within the indicated warranty period of 24 months,
– when Products are non-compliant with the legal regulations of the Swiss law which were in place at the time of purchase,
– when the Products are non-compliant with the product descriptions provided on the product page on the Webpage, order confirmation, invoice, and/or product certificate (including deliveries of wrong items, wrong size, or wrong color). 

This warranty doesn’t cover natural variations of precious stones, wear and tear from use, and damages that were inflicted on the Product after it was delivered. 

In case a wrong item, size, or color was delivered, the Customer should contact Customer Service to organize the replacement.

In case the Products were delivered damaged, the Customer should send an email to Customer Service within 7 working days after delivery, providing the order number, description, and photographs of all observed flaws. The Customer will be asked to return the item for examination by our in-house team. If the damage claim is approved, Samsares will cover the cost of returning the item and replacing it with a new item. Damages reported later than 7 working days after delivery will not be considered a warranty claim and will not be eligible for a refund or replacement. 

In case of any warranty claim occurring within the warranty period, the Customer should send an email to Customer Service, providing the order number, description, and photos of the flaw. The Customer will be asked to return the item for examination by our in-house team. If the claim is approved, Samsares will cover the cost of returning the item and send either a repaired or a new item to the Customer.  

1.10 REPAIRS

Currently, Samsares doesn’t offer revisions and repairs. If the jewelry got damaged due to wear and tear or if the Customer has any concerns about the claws holding stones or the safety of clasps, it is recommended to bring the item for revision and repairs to any professional jeweler.

1.11 CUSTOMER SERVICE

Customer Service will assist Customers with providing information, ordering, shipping, returns and refunds, exchanges, and warranty claims of Products purchased on the Website. Customer Service can be contacted in the following ways:

– phone +41 76 246 22 23;  

– email customerservice@samsares.com.

Customer Service operating times are Monday to Friday, 9 am to 6 pm CET.

1.12 INTELLECTUAL PROPERTY RIGHTS  

The use of the Website is only allowed for legal, personal, private, and non-commercial purposes. It is prohibited to use the Website or any Samsares services in any way that could violate the intellectual property rights of Samsares and/or others.

All Samsares designs and models whether or not they are trademarked, registered, or patented, as well as all Content that appears on this Website and/or on Samsares Products, accessories, packaging and all marketing materials ( including logos, images, illustrations, graphics, marks, trademarks, drawings, texts, videos, music, sounds, documents, color schemes, fonts, diagrams, and layouts ) is the property of Samsares and is protected by national and international copyright and other intellectual property laws. It is prohibited to fully or partially reproduce, modify, distribute, display, or exploit in any way any of Samsares designs and any of the above-mentioned forms of the Content for any purpose and on any media without the prior written consent of Samsares.

Any violation of these provisions is subject to prosecution and penalties for copyright infringement governed by the Swiss and international trademark, copyright, and intellectual property protection laws.

1.13 LINKS TO OTHER WEBSITES

The Website may contain links to other websites and other publicly accessible webpages for the purpose of affiliate marketing and to help its Customers in searching and information gathering on the Internet. These linked third-party websites and webpages are in no way connected to the Website or Samsares. Samsares doesn’t control or monitor such linked third-party websites as well as their contents and shall not be held liable for the contents of such sites and for their privacy policies and personal data processing practices. Our General Terms and Conditions of Use and Privacy Policy do not apply to the websites of third parties. It is not permitted to create links directing users from other websites to any of the pages or parts of the Website and links from the Website directing users to other websites without the prior written consent of Samsares. Please contact Samsares at info@samsares.com if you are interested in linking the Website and other websites.

1.14 FORCE MAJEURE

In case of force majeure (i.e. events that arise due to general or local extraordinary conditions), which would completely or partially suspend, disrupt, or delay Samsares execution of its obligations towards the Customers, Samsares has a right to temporarily or permanently suspend execution of its obligations which might include postponing or canceling deliveries of the purchased Products. In case of this type of event, Samsares has a right to take all necessary measures to prevent any possible damage to itself, the Website, and the Users of the Website, which might include temporary or permanent rejection of access to the Website.

1.15 AMENDMENTS AND UPDATES

Samsares reserves the right to change, remove, and update these Terms and Conditions or parts of them at any time due to new laws or other reasons. All such changes shall be effective as of the date of publication on the Website, superseding and replacing the prior Terms and Conditions concerning the new orders placed after their publications.

1.16 SEVERABILITY

If any part of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, that provision will be severed from these Terms and Conditions, and will not affect the validity and enforceability of the remaining Terms and Conditions.

1.17 GOVERNING LAW AND LEGAL DISPUTES

These Terms and Conditions of Sale are written in compliance with and governed by Swiss law. Any disputes or claims arising out of or in connection with these Terms and Conditions of Sale and Terms and Conditions of Website Use are subject to the exclusive jurisdiction of the ordinary courts of Canton Baselland, Switzerland.

1.18 MODIFICATIONS AND UPDATES OF THE TERMS AND CONDITIONS OF USE AND SALE

Samsares retains the right to modify and update these Terms and Conditions of Use and Sale at any time. The new updated version of the Privacy Policy takes effect as soon as it is published on the Website. It is recommended that Customers read the “Terms and Conditions of Use and Sale” regularly.