Warranty issues are described in the article 2.5 of the Terms and Conditions of Use and Sale.
Samsares provides 2 years (24 months) warranty on all products purchased from the Website starting from the date of the purchase which is indicated on the invoice. This warranty covers the following faults:
- damages during delivery which were reported not longer than 7 days after delivery;
- manufacturing errors;
- non-compliance to the legal regulations of the Swiss law which were in place during the purchase;
- non-compliance to the specifications provided in the product description on the product page of the Website, order confirmation, invoice and/or product certificate.
This warranty doesn’t cover natural variations of precious stones, wear and tear from use and damages which were inflicted to the Product after delivery. Please consider that precious stones are creations of nature. We only use the best quality carefully examined and selected natural precious stones. Some level of impurities and color variations can occur which is not considered a flaw, but a unique characteristic of a natural product.
If the wrong item/ size/ color than ordered were delivered to you, please contact our Customer Service to organize the replacement.
If the purchased item was delivered damaged, please send an email to the Customer service within 7 days after delivery, providing the order number, photographs and description of the damage. Damages reported later than 7 days after delivery will not be considered as a warranty case and will not be eligible for a refund or replacing.
If you have a warranty claim during the warranty period, please contact our Customer Service, providing the order number, description and photos of the fault. You will be asked to return the item for examination. If your claim is approved by our in house experts, your item will either be repaired or replaced and sent back to you.
