DELIVERY INFORMATION
At Samsares, we ensure that every order is treated with care and shipped securely to your doorstep.
DELIVERY DESTINATIONS AND COSTS
All orders are shipped from Switzerland. We currently offer free delivery to the following countries:
Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United States.
We do not ship to P.O. boxes, parcel shops, or distribution agencies.
For countries not listed above, international shipping can be arranged by contacting our Customer Service. Additional charges may apply and will depend on the destination and chosen delivery method.
Please note: Orders shipped outside of Switzerland may be subject to local import duties and taxes, which are the recipient’s responsibility.
PROCESSING AND SHIPPING TIMES
In-stock items: Shipped within 1–3 business days after payment.
Made-to-order items: Shipped within 4–6 weeks after payment.
Each piece of jewelry is carefully inspected for quality and packaged in a branded box before shipping. All parcels are trackable and insured during transit. You will receive a shipping confirmation email with your tracking number as soon as your order is on its way.
DELIVERY DURATION
Switzerland: 1–2 business days after shipping.
International deliveries: Usually 5–7 business days, depending on the destination and local customs procedures.
RECEIVING
A signature is required upon delivery. At this point, responsibility for the goods transfers to the recipient. You will also receive a delivery confirmation email on the same day.
Upon receiving your parcel, please inspect:
The outer packaging,
The jewelry condition,
That the item, size, color, and gemstones match your order.
If your item arrives damaged, or if the wrong product or size was delivered, please contact Customer Service within 7 business days. Include your order number, photos, and a description of the issue.
Details on how we handle such cases can be found on our Warranty page.
